Support

ITGROUP offers support in many ways, like protective support, which means IT environment revision, service pack application, configuration and performance evaluation. It also has predictive support, which means readiness sections and capacity planning for servers, as well as corrective support, which means interacting in critical situations, disaster recovering and restoring servers and networks functionalities.

Remote and local support services means installation and configuration of corporate servers with the following Microsoft platform softwares:

• MS Windows NT4 Server, MS Windows 2000 Server e MS Windows 2000 Datacenter Server, MS Windows Server 2003 Standard, Enterprise e Datacenter Edition
• MS BackOffice Servers
• MS .Net Servers
• MS Exchange 5.5, MS Exchange 2000 Server e MS Exchange Server 2003
• MS SMS 2.0, MS SMS 2003 e MS MOM
• MS ISA Server
• MS BizTalk Server
• MS SQL Server 7.0 e 2000.
• MS Content Manager
• MS Mobile Information Server
• MS Cluster Server
• MS Office Server System
• MS Office Live Communications Server

Support services involve interoperability within Microsoft software platform and other products and software platforms on complex environments.